<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi Faith,<div><br></div><div>Thank you for your thorough investigation into the issue.</div><div><br></div><div>We recently made a change to our servers which has caused some of the links in the header and footer of the application to fail. If you or your curator arrived at the Ontology Browser via one of these links, it is expected that it will fail. We are fixing this issue and it will be reflected tomorrow. In the meantime, you can access the Browser by navigating to <a href="https://search.eagle-i.net/model">https://search.eagle-i.net/model</a> directly.</div><div><br></div><div>We're looking into what might be happening with your SWEET. This issue is not showing up in the 2 other nodes we've looked at. </div><div><br></div><div>Could you try going straight to the Ontology Browser with the above link and let me know if you are able to view & use it?</div><div><br></div><div>Sincerely,</div><div>Sophia</div><div><br></div><div><div>----</div><div>Sophia K. Cheng <br>Software Technical Lead <br>eagle-i @ Harvard University <br>Vanderbilt Hall, 019 <br>107 Avenue Louis Pasteur <br>Boston MA 02115 <br>Skype: sophia.k.cheng <br>Web: <a href="http://www.eagle-i.net/">www.eagle-i.net</a> <br></div></div><div><br></div><div><div><div>On Jan 30, 2014, at 4:32 PM, "Cherry, Michael" <<a href="mailto:Michael_Cherry@hms.harvard.edu">Michael_Cherry@hms.harvard.edu</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">Hi Faith,<br><br>... but the Ontology Browser is down.<br><br>Leaving aside your other questions for the moment, by "ontology browser" do you mean <a href="https://search.eagle-i.net/model">https://search.eagle-i.net/model</a> ?<br><br>It's up and responsive for me right now. (I also haven't received any alerts today about any issues the underlying server, though of course that in and of itself is inconclusive)<br><br>regards,<br>- Mike Cherry<br>Sr. Release Operations Engineer<br>Harvard Catalyst | Center for Biomedical Informatics<br>Harvard Medical School<br><br><br>_______________________________________________<br>Eagle-i-admins mailing list<br><a href="mailto:Eagle-i-admins@open.med.harvard.edu">Eagle-i-admins@open.med.harvard.edu</a><br>https://open.med.harvard.edu/mailman/listinfo/eagle-i-admins<br></blockquote></div><br></div></body></html>