[Eagle-i-admins] Auto-complete in SWEET not working and Ontology Browser down

[Faith Coldren]

Hi,

I accessed the ontology browser through the header of SWEET: https://search.eagle-i.net:8443/model/

I was able to access https://search.eagle-i.net/model and use the ontology browser.

Thank you for investigating the problem.

Faith

----- Original Message -----
From: "Sophia Cheng" <Sophia_Cheng at hms.harvard.edu>
To: "Michael Cherry" <Michael_Cherry at hms.harvard.edu>
Cc: "Faith Coldren" <fcoldren at mail.med.upenn.edu>, eagle-i-admins at open.med.harvard.edu
Sent: Thursday, January 30, 2014 4:56:22 PM
Subject: Re: [Eagle-i-admins] Auto-complete in SWEET not working and Ontology	Browser down

Hi Faith, 


Thank you for your thorough investigation into the issue. 


We recently made a change to our servers which has caused some of the links in the header and footer of the application to fail. If you or your curator arrived at the Ontology Browser via one of these links, it is expected that it will fail. We are fixing this issue and it will be reflected tomorrow. In the meantime, you can access the Browser by navigating to https://search.eagle-i.net/model directly. 


We're looking into what might be happening with your SWEET. This issue is not showing up in the 2 other nodes we've looked at. 


Could you try going straight to the Ontology Browser with the above link and let me know if you are able to view & use it? 


Sincerely, 
Sophia 



---- 
Sophia K. Cheng 
Software Technical Lead 
eagle-i @ Harvard University 
Vanderbilt Hall, 019 
107 Avenue Louis Pasteur 
Boston MA 02115 
Skype: sophia.k.cheng 
Web: www.eagle-i.net 





On Jan 30, 2014, at 4:32 PM, "Cherry, Michael" < Michael_Cherry at hms.harvard.edu > wrote: 


Hi Faith, 

... but the Ontology Browser is down. 

Leaving aside your other questions for the moment, by "ontology browser" do you mean https://search.eagle-i.net/model ? 

It's up and responsive for me right now. (I also haven't received any alerts today about any issues the underlying server, though of course that in and of itself is inconclusive) 

regards, 
- Mike Cherry 
Sr. Release Operations Engineer 
Harvard Catalyst | Center for Biomedical Informatics 
Harvard Medical School 


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